VetFlex Support Center
Support for VetFlex ICU Systems & Products
Most issues can be resolved quickly using the resources below. If you still need assistance, please submit a support request and our team will respond promptly.
24/7 Emergency Line
2-Year Warranty
Same-Day Response
Self-Service Resources
Find Answers Quickly
Browse our product support resources to troubleshoot common issues and access documentation.
ICU Oxygen Cage Support
Common Issues
- Airflow troubleshooting
- Oxygen level troubleshooting
- Maintenance guidance
- Door seals or sensors
Oxygen Concentrator Support
Common Issues
- Error codes
- Airflow issues
- Filter replacement
Glove & Consumables Support
Common Issues
- Order problems
- Damaged shipments
- Product questions
- Returns or replacements
Resources
Couldn't find what you're looking for?
Submit a support ticket with details about your issue. Our team reviews and responds to all requests within 24 hours.
Open a Support TicketEmergency Equipment Support
If your issue is affecting patient care, please submit a support ticket marked as Critical and then call:
Support Hours
Emergency Support
24/7/365 — Critical issues affecting patient care
General Support
Monday–Friday: 6 AM – 10 PM EST
Weekend: 8 AM – 6 PM EST
