Open a Support Ticket
Complete the form below and our team will respond within 24 hours.
What to include in your ticket
Start with the unit model and serial number so our support team can identify the equipment you are using. Include your practice name, the best contact person and a phone number where we can reach you. If the issue relates to a recent delivery or replacement part, include the order number too.
A clear photo or short video can help show what is happening. Describe what the display shows, including any message or reading, and explain when the issue began. Let us know whether it happens continuously or only during a particular task. Mention any steps you have already taken, so the team does not ask you to repeat them unnecessarily. Keep patient and client information out of photos and attachments.
Our team responds within 24 hours on business days. For an urgent ICU equipment issue, call +1 (619) 359-2970 rather than waiting for an email reply. Tell us whether the issue is affecting patient care so we can understand the urgency.