Shipping Policy
We're committed to getting your veterinary equipment to you quickly and safely.
Last updated: January 2026
Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. During peak periods or for custom orders, processing may take 3-5 business days.
You will receive an email confirmation with tracking information once your order ships.
Standard Processing
1-2 business days
Custom Orders
3-5 business days
ICU Systems
Coordinated freight delivery
Shipping Methods & Rates
We partner with trusted carriers including FedEx, UPS, and freight services for larger equipment. Shipping rates are calculated at checkout based on your location and order weight.
| Method | Delivery Time | Cost |
|---|---|---|
| Ground Shipping | 5-7 business days | Calculated at checkout |
| Expedited Shipping | 2-3 business days | Additional fee applies |
| Overnight Shipping | 1 business day | Premium rate |
| Freight (ICU Systems) | 7-14 business days | Quote provided |
Free Shipping
Free standard ground shipping is available on qualifying orders within the contiguous United States.
Qualifies for Free Shipping:
- Natrle™ glove orders over $500
- All ICU oxygen cage systems
- Oxygen concentrator purchases
- Orders over $1,000 (accessories & consumables)
Delivery & Receiving
Upon delivery, please inspect all packages for visible damage before signing. For freight shipments (ICU systems), we recommend having multiple staff members available to receive the equipment.
Delivery Tips:
- Inspect packaging before signing for delivery
- Document any visible damage with photos
- Report damage within 48 hours
- Save all packaging materials until inspection is complete
- For ICU systems, ensure adequate space for delivery
International Shipping
VetFlex ships to select international destinations. International orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the recipient.
Please contact us for international shipping quotes and availability.
Important Notes:
- Customs duties and taxes are buyer's responsibility
- Delivery times vary by destination (typically 10-21 business days)
- Some products may have export restrictions
- Contact us for specific country availability
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order through your customer portal.
Order confirmation email sent immediately after purchase
Shipping confirmation with tracking number when order ships
Real-time tracking available through carrier websites
Delivery confirmation upon successful receipt
Shipping Issues & Claims
If your shipment is damaged, delayed, or lost, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.
How to Report an Issue:
- 1.Report damage or issues within 48 hours of delivery
- 2.Provide photos of damaged packaging and products
- 3.Retain all original packaging materials
- 4.We will file a carrier claim on your behalf
- 5.Replacement or refund processed once claim is approved
Questions About Shipping?
Our team is here to help with any shipping-related questions.
