Question 1

What is AERAFLOW™ Technology?

Accepted Answer

AERAFLOW™ is VetFlex's proprietary soda lime-free ventilation system. It manages CO₂ through continuous fresh air exchange rather than chemical absorption, eliminating the need for soda lime granules entirely. This means zero recurring consumable costs, no chemical waste, and no exposure to caustic materials.

Question 2

How does AERAFLOW™ eliminate soda lime?

Accepted Answer

Traditional veterinary ICU systems require pouring soda lime granules into trays to absorb CO₂—a messy, costly, and potentially hazardous process. AERAFLOW™ replaces this entirely with engineered continuous airflow ventilation that naturally manages CO₂ levels. There are no granules, no trays, no chemical reactions—just clean, controlled air exchange.

Question 3

How much money will I save by not using soda lime?

Accepted Answer

Clinics typically spend approximately $3,000 per year for a single unit (estimated average) on soda lime, plus disposal fees and significant staff time for messy refills. With AERAFLOW™, these costs drop to $0 permanently. Over a 5-year period, most practices save $15,000+ per ICU unit—often more than the equipment cost itself.

Question 4

Is AERAFLOW™ as effective as soda lime for CO₂ management?

Accepted Answer

Yes—and in many ways superior. AERAFLOW™ provides continuous real-time digital CO₂ monitoring with audible alerts, unlike soda lime which relies on color-change indicators that can be unreliable (exhausted granules sometimes revert color, masking dangerous CO₂ levels). AERAFLOW™ gives you consistently accurate data you can trust.

Question 5

What are the safety benefits of eliminating soda lime?

Accepted Answer

Soda lime contains caustic sodium hydroxide that poses risks to staff through dust inhalation and skin contact during tray refills. It can also produce Compound A when exposed to certain anesthetic agents, potentially affecting patient safety. AERAFLOW™ eliminates all of these chemical exposure risks—for both your team and your patients.

Question 6

What oxygen concentrations can VetFlex ICU systems deliver?

Accepted Answer

VetFlex ICU systems deliver oxygen concentrations from 21% (ambient air) up to 80%, with precision control adjustable in 1% increments. This range covers the vast majority of veterinary oxygen therapy needs—from mild supplementation for post-surgical recovery to intensive respiratory support for critical patients.

Question 7

What maintenance does AERAFLOW™ require compared to soda lime systems?

Accepted Answer

AERAFLOW™ requires dramatically less maintenance. VetFlex ICU systems feature stainless steel filters designed for lifetime use—replace only if necessary. Some environments may require more frequent servicing. Replacement filters are available and stocked. Compare this to soda lime systems which require weekly refills, indicator monitoring, chemical waste disposal, and regular cleaning of caustic residue.

Question 8

Is AERAFLOW™ more reliable in emergencies?

Accepted Answer

Yes. Traditional soda lime systems can fail silently if granules are exhausted and color indicators revert—staff may not realize CO₂ is building up. AERAFLOW™ provides continuous digital CO₂ monitoring with audible alarms, plus a 30-minute backup battery during power outages. You always know your patient's status.

Question 9

Does Natrle have anything to do with soda lime?

Accepted Answer

No. Natrle is VetFlex's line of exam and surgical gloves—it is a completely separate product from our ICU systems. Natrle exam gloves feature EcoDegra™ biodegradable technology for environmental sustainability. VetFlex ICU systems with AERAFLOW™ technology are what eliminate soda lime from your practice.

Question 10

What is AERAFLOW™ Technology and how does it work?

Accepted Answer

AERAFLOW™ is our proprietary soda lime-free ventilation system. Unlike traditional ICUs that require pouring soda lime granules into trays to absorb CO₂, AERAFLOW™ uses continuous fresh air ventilation to manage CO₂ levels naturally. This eliminates recurring consumable costs, chemical waste disposal, and potential exposure to caustic materials.

Question 11

How much can I save by switching to a soda lime-free ICU?

Accepted Answer

Clinics typically spend significant amounts on soda lime granules annually, plus disposal fees and staff time for messy tray refills. With VetFlex AERAFLOW™ technology, you eliminate 100% of these recurring costs. Contact our team for a personalized savings estimate based on your clinic's usage.

Question 12

What oxygen concentration can VetFlex ICUs deliver?

Accepted Answer

VetFlex ICU systems can deliver oxygen concentrations from 21% (ambient air) up to 80%, with precision control adjustable in 1% increments. This range covers the vast majority of veterinary oxygen therapy needs, from mild supplementation to intensive respiratory support.

Question 13

Does the VetFlex ICU use HEPA filtration for intake air?

Accepted Answer

The VetFlex ICU uses controlled ambient air intake as part of its AERAFLOW™ oxygen generation and ventilation process, rather than HEPA-based intake filtration. The system is engineered for continuous airflow management and CO₂ extraction without reliance on traditional filtration methods.

Question 14

Do I need a central oxygen supply?

Accepted Answer

No. VetFlex ICUs can operate with our 10L Oxygen Concentrator, which generates medical-grade oxygen from ambient air. This eliminates the need for expensive central O₂ infrastructure, tank rentals, and delivery logistics. Simply plug in the concentrator and connect it to your ICU.

Question 15

How quiet are VetFlex ICU systems?

Accepted Answer

VetFlex ICUs operate at less than 40 decibels—whisper-quiet levels that significantly reduce patient stress and promote faster recovery, especially important for anxious or critically ill animals.

Question 16

What happens during a power outage?

Accepted Answer

All VetFlex ICU models include a 30-minute backup battery that automatically engages during power interruptions. An audible alarm alerts staff to the situation, giving ample time to restore power or safely transfer patients. Critical monitoring continues throughout.

Question 17

What warranty do VetFlex ICUs come with?

Accepted Answer

Every VetFlex ICU system includes an industry-leading 2-year comprehensive warranty covering all components, electronics, and functionality. Our dedicated support team is available to assist with any questions or service needs.

Question 18

What are the differences between the Pro Duo XL, Pro, Hybrid, and Standard models?

Accepted Answer

The Pro Duo XL is the largest dual chamber system, built for large breed patients and high caseload emergency hospitals. The Pro model features dual independent ICU chambers for maximum capacity and isolation capability. The Hybrid combines one full ICU chamber with two stainless steel kennels for flexible multi-patient care. The Standard is a single-chamber unit perfect for clinics with space constraints or lower patient volume. All models include AERAFLOW™ technology.

Question 19

What is the VetFlex 10L Oxygen Concentrator?

Accepted Answer

The VetFlex 10L Oxygen Concentrator is a medical-grade device that generates up to 10 liters per minute of 93% (±3%) pure oxygen from ambient air. It eliminates the need for oxygen tank deliveries, storage, and rental fees—providing continuous, on-demand oxygen for veterinary applications.

Question 20

How does an oxygen concentrator work?

Accepted Answer

Oxygen concentrators draw in ambient air, filter out nitrogen and other gases using molecular sieve technology, and deliver concentrated oxygen. The VetFlex 10L uses advanced pressure swing adsorption (PSA) to produce medical-grade oxygen continuously without tanks or refills.

Question 21

What are the benefits of an oxygen concentrator vs. oxygen tanks?

Accepted Answer

Oxygen concentrators provide unlimited oxygen supply, eliminate tank rental and delivery costs, reduce storage requirements, and offer greater safety (no high-pressure tanks). They're more cost-effective over time—most clinics see ROI within 12-18 months compared to tank systems.

Question 22

Can the concentrator power multiple ICU cages?

Accepted Answer

Yes. The 10L output can support multiple ICU chambers depending on flow requirements. For single-patient use at moderate O₂ levels, one concentrator can supply several units. For high-flow or multi-patient scenarios, additional concentrators can be connected.

Question 23

How loud is the VetFlex Oxygen Concentrator?

Accepted Answer

The VetFlex 10L operates at approximately 45-50 decibels—comparable to a quiet conversation. It's designed for clinical environments where noise management is important for patient comfort and staff communication.

Question 24

What maintenance does the concentrator require?

Accepted Answer

Maintenance is minimal: clean or replace the inlet filter every 2-4 weeks depending on environment, and replace the air filter annually. No other regular maintenance is required. The unit is designed for 20,000+ hours of continuous operation.

Question 25

Does the concentrator work during power outages?

Accepted Answer

The concentrator requires continuous power to operate. For critical care situations, we recommend using an uninterruptible power supply (UPS) or backup generator. Unlike tanks, concentrators provide unlimited oxygen once power is restored.

Question 26

What is the warranty on the Oxygen Concentrator?

Accepted Answer

The VetFlex 10L Oxygen Concentrator includes an 18-month comprehensive warranty covering all components and functionality. Extended warranty options are available for additional peace of mind.

Question 27

Is financing available for oxygen concentrators?

Accepted Answer

Yes! Like our ICU systems, oxygen concentrators qualify for our 0% APR financing options. Monthly payments start as low as $99/month, making it easy to upgrade from tank-based systems with immediate cost savings.

Question 28

Are nitrile gloves biodegradable?

Accepted Answer

Standard nitrile gloves are not biodegradable. Conventional nitrile is a synthetic rubber that can persist in landfill for 100 years or more. Natrle nitrile exam gloves are the exception: they are manufactured with EcoDegra™ technology, an additive that lets landfill microbes colonise and break down the polymer. Independent testing under ASTM D5511 and ASTM D5526 recorded 92.6% biodegradation.

Question 29

How long do nitrile gloves take to biodegrade?

Accepted Answer

A standard nitrile glove takes an estimated 100 years or longer to break down in landfill conditions. Natrle biodegradable nitrile exam gloves break down in roughly 1 to 5 years in the same conditions. The gloves only degrade once they reach an active landfill environment, so they retain full strength and barrier integrity throughout normal clinical use and shelf storage.

Question 30

Are nitrile gloves latex free?

Accepted Answer

Yes. Nitrile gloves are latex free. Nitrile is acrylonitrile butadiene rubber, a fully synthetic material that contains no natural rubber latex and none of the latex proteins responsible for Type I allergic reactions. Natrle nitrile exam gloves are latex free and powder free, which makes them safe for staff and patients with latex sensitivities.

Question 31

Are Natrle nitrile exam gloves powder free?

Accepted Answer

Yes. Every Natrle nitrile exam glove is powder free. Powder free gloves avoid the aerosolised cornstarch that can irritate airways, contaminate surgical sites and interfere with diagnostic samples. The FDA banned powdered patient examination gloves in 2017, and powder free is now the clinical standard.

Question 32

What is a chemo rated glove and are Natrle gloves chemo rated?

Accepted Answer

A chemo rated glove has been tested to ASTM D6978, the standard that measures resistance to permeation by chemotherapy drugs. Testing exposes the glove to a panel of hazardous drugs and measures breakthrough time. Natrle nitrile exam gloves and Natrle surgical gloves are both ASTM D6978 rated, so they are appropriate for handling and administering chemotherapy agents in veterinary oncology.

Question 33

Do nitrile exam gloves expire?

Accepted Answer

Yes. Nitrile exam gloves carry a shelf life, typically five years from the date of manufacture when stored correctly. Store boxes in a cool, dry place away from direct sunlight, heat and ozone generating equipment such as UV sterilisers. The EcoDegra™ additive in Natrle gloves does not shorten shelf life, because degradation only begins under landfill microbial conditions.

Question 34

What is EcoDegra™ Technology?

Accepted Answer

EcoDegra™ is our proprietary biodegradable formula that allows Natrle gloves to break down naturally in landfill conditions within 1-5 years, compared to 100+ years for standard nitrile gloves. The technology achieves 92.6% biodegradation while maintaining full medical-grade protection and durability.

Question 35

Are Natrle gloves as durable as regular nitrile gloves?

Accepted Answer

Yes. Natrle gloves provide the same puncture resistance, chemical protection, and durability as premium nitrile gloves. The biodegradable properties only activate in landfill conditions with specific microbial activity—they will not degrade during normal use or storage.

Question 36

Are Natrle gloves safe for chemotherapy drug handling?

Accepted Answer

Yes. Natrle gloves are ASTM D6978 certified for chemotherapy drug handling, providing verified protection against hazardous medications. They meet the same rigorous standards as traditional chemo rated gloves.

Question 37

Do Natrle gloves cost more than regular gloves?

Accepted Answer

No. Unlike many eco-friendly products, Natrle gloves are priced competitively with standard premium nitrile gloves. We believe sustainability should not come at a premium, so there is no eco-markup on our products.

Question 38

What sizes are available for exam gloves?

Accepted Answer

Natrle exam gloves are available in all standard sizes: X-Small, Small, Medium, Large, and X-Large. Each size is designed for optimal fit and dexterity to ensure comfort during extended use.

Question 39

What is GoodPack™ Technology?

Accepted Answer

GoodPack™ is our single-dispense packaging system that allows clean, one-at-a-time glove retrieval, reducing waste and contamination. The ergonomic box design also reduces storage space requirements.

Question 40

How should Natrle gloves be stored?

Accepted Answer

Store Natrle gloves in a cool, dry place away from direct sunlight, heat sources, and ozone-generating equipment. When stored properly, gloves maintain their integrity for the full shelf life indicated on the packaging.

Question 41

Do you offer surgical gloves?

Accepted Answer

Yes. Natrle Surgical Gloves are natural rubber latex gloves designed for precision surgical procedures. They feature AQL 0.65 quality assurance, ASTM D6978 chemotherapy certification, and superior tactile sensitivity for critical veterinary surgeries.

Question 42

Why are Natrle Surgical Gloves made from natural rubber latex?

Accepted Answer

Natural rubber latex remains the gold standard for surgical applications due to its superior elasticity, tactile sensitivity, and consistent fit. It provides the precision and reliability surgeons require during critical procedures where every movement matters.

Question 43

What sizes are available for surgical gloves?

Accepted Answer

Natrle Surgical Gloves are available in sizes 6.0, 6.5, 7.0, 7.5, 8.0, and 8.5 to ensure proper fit for surgical precision. Proper sizing is critical for maintaining dexterity and reducing hand fatigue during long procedures.

Question 44

Are Natrle Surgical Gloves chemo rated?

Accepted Answer

Yes. Natrle Surgical Gloves are ASTM D6978 certified for chemotherapy drug permeation resistance, providing verified protection against hazardous medications commonly used in veterinary oncology procedures.

Question 45

How long does shipping take?

Accepted Answer

With strategically located warehouses in Southern California and Missouri, we offer coast-to-coast delivery within 48 hours for most ICU orders. Natrle gloves and accessories typically ship within 1-2 business days.

Question 46

Do you offer white glove delivery for ICU systems?

Accepted Answer

Yes. All ICU system deliveries include white glove service with professional placement in your clinic. Our delivery team will position the unit in your desired location and can assist with initial setup.

Question 47

Do you ship internationally?

Accepted Answer

Currently, VetFlex primarily serves veterinary clinics within the continental United States. For international inquiries, please contact our sales team to discuss options and availability.

Question 48

What are your warehouse locations?

Accepted Answer

We maintain warehouses in Rancho Dominguez, CA; Ontario, CA; and Parkville, MO. This strategic distribution network ensures fast delivery times nationwide.

Question 49

Can I track my order?

Accepted Answer

Yes. Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status in real-time through the carrier website.

Question 50

Do you offer financing for ICU systems?

Accepted Answer

Yes. We partner with leading healthcare equipment financing providers to offer flexible payment plans. 0% APR financing is available for qualified buyers. Contact our team for a personalized consultation to discuss terms that fit your practice's budget.

Question 51

How do I apply for financing?

Accepted Answer

You can apply for financing directly through our website or by contacting our sales team. The application process is quick, and most decisions are made within 24-48 hours. There is no obligation, and checking your options does not affect your credit score.

Question 52

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), wire transfers, and ACH payments. For larger orders, we can also arrange purchase orders with approved credit.

Question 53

Are there any hidden fees?

Accepted Answer

No. The price you see is the price you pay. There are no hidden setup fees, activation fees, or surprise charges. Shipping is calculated at checkout based on your location.

Question 54

How do I get technical support?

Accepted Answer

Our dedicated support team is available Monday-Friday, 8am-6pm PST. You can reach us by phone, email, or through the support form on our website. We also offer video consultations for troubleshooting complex issues.

Question 55

What does the 2-year warranty cover?

Accepted Answer

Our comprehensive warranty covers all manufacturing defects, component failures, and electronic malfunctions under normal use. This includes the ICU chamber, control systems, sensors, heating/cooling elements, and all standard accessories.

Question 56

What is not covered by the warranty?

Accepted Answer

The warranty does not cover damage from misuse, unauthorized modifications, power surges without proper protection, or normal wear items like filters. Cosmetic damage that does not affect functionality is also excluded.

Question 57

Do you offer training for new ICU oxygen cages?

Accepted Answer

Yes. We provide comprehensive training videos covering setup, operation, maintenance, and troubleshooting. Our support team is also available for live training sessions and can answer any questions as you get started.

Question 58

How do I order replacement parts or filters?

Accepted Answer

Replacement parts and filters can be ordered directly through our website or by contacting our support team. Most parts ship within 1-2 business days.

Question 59

What accessories are available for VetFlex ICU oxygen cages?

Accepted Answer

We offer a complete range of genuine accessories including replacement air filters, access port doors, feeding access panels, nebulizer attachments, oxygen tubing, temperature probes, and control panel components. All parts are specifically designed for VetFlex ICU systems.

Question 60

Are VetFlex accessories compatible with all ICU models?

Accepted Answer

Yes, our accessories are designed for universal compatibility across all VetFlex ICU models—Pro, Hybrid, and Standard. Product pages indicate any model-specific requirements.

Question 61

How often should I replace air filters?

Accepted Answer

VetFlex ICU systems feature stainless steel filters designed for lifetime use. Replace only if necessary—some environments may require more frequent servicing. Replacement filters are available and stocked. Using genuine VetFlex parts maintains your 2-year warranty coverage.

Question 62

Do genuine VetFlex parts maintain my warranty?

Accepted Answer

Yes. Using genuine VetFlex parts maintains your 2-year warranty coverage. Third-party or non-genuine parts may void your warranty and could affect ICU performance.

Question 63

How quickly do accessories ship?

Accepted Answer

Most accessories ship within 1-2 business days from our California or Missouri warehouses, with coast-to-coast delivery typically within 48 hours.

Question 64

Where can I find product spec sheets?

Accepted Answer

Product spec sheets are available for all VetFlex ICU models (Pro, Hybrid, Standard) and Natrle Biodegradable Exam Gloves. Visit the Product Spec Sheets page in the Resources menu, or find the 'View Spec Sheet' link on individual product pages. Spec sheets can be saved as PDF using your browser's Print → Save as PDF function.

Frequently Asked Questions

AERAFLOW™ & Soda Lime-Free Technology

ICU Oxygen Cage Systems

Oxygen Concentrators

Natrle Exam & Surgical Gloves

Shipping & Delivery

Financing & Payment

Support & Warranty

ICU Accessories & Parts

The Flex (Blog & News)

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