Question 1

What is AERAFLOW™ Technology?

Accepted Answer

AERAFLOW™ is VetFlex's proprietary soda lime-free ventilation system. It manages CO₂ through continuous fresh air exchange rather than chemical absorption, so recurring soda lime replacement is not required in this workflow. Other operating costs and service requirements may still apply.

Question 2

How does AERAFLOW™ eliminate soda lime?

Accepted Answer

Traditional veterinary ICU systems may use soda lime granules in trays to absorb CO₂. AERAFLOW™ uses engineered continuous airflow ventilation to manage CO₂ without recurring soda lime replacement, while standard cleaning, inspection, and service procedures still apply.

Question 3

How much money will I save by not using soda lime?

Accepted Answer

A $3,000 annual soda lime figure is a planning input, not a guarantee. Actual expense varies with utilization, pricing, disposal, staffing, and workflow. AERAFLOW™ avoids recurring soda lime replacement, while other operating costs may still apply. Use your own invoices for a five-year estimate.

Question 4

Is AERAFLOW™ as effective as soda lime for CO₂ management?

Accepted Answer

AERAFLOW™ provides continuous digital CO₂ monitoring with alerts and uses a different CO₂-management approach than soda lime. Evaluate the applicable product documentation and clinical protocol for your use case.

Question 5

What are the safety benefits of eliminating soda lime?

Accepted Answer

Soda lime handling can involve dust, skin-contact, storage, and disposal considerations. AERAFLOW™ avoids recurring soda lime replacement in the ICU workflow, but routine cleaning, inspection, service, and applicable infection-control procedures still apply.

Question 6

What oxygen concentrations can VetFlex ICU systems deliver?

Accepted Answer

Applicable VetFlex ICU specifications describe oxygen concentration from 21% (ambient air) up to 80%, with model-specific controls. Confirm the applicable model documentation and clinical protocol for the patient and use case.

Question 7

What maintenance does AERAFLOW™ require compared to soda lime systems?

Accepted Answer

AERAFLOW™ does not require recurring soda lime replacement in this workflow. It still requires routine cleaning, inspection, filter care, and service according to the applicable product documentation and operating environment.

Question 8

Is AERAFLOW™ more reliable in emergencies?

Accepted Answer

AERAFLOW™ provides continuous digital CO₂ monitoring with audible alarms and a 30-minute backup battery during power outages. Reliability depends on correct setup, maintenance, power, oxygen supply, and adherence to the applicable clinical protocol.

Question 9

Does Natrle have anything to do with soda lime?

Accepted Answer

No. Natrle is VetFlex's line of exam and surgical gloves, it is a completely separate product from our ICU systems. Natrle exam gloves feature EcoDegra™ biodegradable technology for environmental sustainability. VetFlex ICU systems with AERAFLOW™ technology are what eliminate soda lime from your practice.

Question 10

How do I get my team set up on a new VetFlex ICU?

Accepted Answer

Use the ICU Onboarding page at vetflex.com/icu-onboarding. Anyone at your clinic can add the people who will set up and run the ICU (practice managers, veterinarians, technicians). Each person gets our ICU Quick Start Guide by email right away and oxygen calibration and troubleshooting tips two weeks later, from service@vetflex.com. These are setup emails only, not marketing.

Question 11

What is AERAFLOW™ Technology and how does it work?

Accepted Answer

AERAFLOW™ is our proprietary soda lime-free ventilation system. Unlike traditional ICUs that may use soda lime granules in trays to absorb CO₂, AERAFLOW™ uses continuous fresh air ventilation to manage CO₂ without recurring soda lime replacement in this workflow. Other operating costs and service requirements may still apply.

Question 12

How much can I save by switching to a soda lime-free ICU?

Accepted Answer

Clinics may have recurring soda lime, disposal, and handling expenses depending on their current setup. VetFlex AERAFLOW™ avoids recurring soda lime replacement in this workflow, but actual savings vary with utilization, pricing, staffing, and other operating costs. Contact our team for a personalized estimate based on your clinic's documented inputs.

Question 13

What oxygen concentration can VetFlex ICUs deliver?

Accepted Answer

VetFlex ICU systems can deliver oxygen concentrations from 21% (ambient air) up to 80%, with precision control adjustable in 1% increments. This range covers the vast majority of veterinary oxygen therapy needs, from mild supplementation to intensive respiratory support.

Question 14

Does the VetFlex ICU use HEPA filtration for intake air?

Accepted Answer

The VetFlex ICU uses controlled ambient air intake as part of its AERAFLOW™ oxygen generation and ventilation process, rather than HEPA-based intake filtration. The system is engineered for continuous airflow management and CO₂ extraction without reliance on traditional filtration methods.

Question 15

Do I need a central oxygen supply?

Accepted Answer

VetFlex ICUs can be paired with the VetFlex 10L Oxygen Concentrator where the applicable product specifications and clinic setup support that configuration. This may reduce reliance on central O₂ infrastructure or tank delivery; confirm compatibility, installation, and clinical requirements before use.

Question 16

How quiet are VetFlex ICU systems?

Accepted Answer

VetFlex ICUs are specified at less than 40 decibels under documented operating conditions. Sound-reducing design is intended to support a quieter recovery environment; actual patient response varies.

Question 17

What warranty do VetFlex ICUs come with?

Accepted Answer

Every applicable VetFlex ICU system includes a 2-year warranty subject to its written terms and exclusions. Our dedicated support team is available to assist with any questions or service needs.

Question 18

What are the differences between the Pro Duo XL, Pro, Hybrid, and Standard models?

Accepted Answer

The Pro Duo XL is the largest dual chamber system, built for large breed patients and high caseload emergency hospitals. The Pro model features dual independent ICU chambers for maximum capacity and isolation capability. The Hybrid combines one full ICU chamber with two stainless steel kennels for flexible multi-patient care. The Standard is a single-chamber unit perfect for clinics with space constraints or lower patient volume. All models include AERAFLOW™ technology.

Question 19

What is the VetFlex 10L Oxygen Concentrator?

Accepted Answer

The VetFlex 10L Oxygen Concentrator is specified to generate up to 10 liters per minute at 93% (±3%) oxygen from ambient air. Actual output depends on operating conditions, flow, and maintenance. It can provide an on-site alternative to cylinder delivery programs for compatible veterinary applications.

Question 20

How does an oxygen concentrator work?

Accepted Answer

Oxygen concentrators draw in ambient air, filter out nitrogen and other gases using molecular sieve technology, and deliver concentrated oxygen. The VetFlex 10L uses pressure swing adsorption (PSA); follow the product documentation for operating limits and maintenance.

Question 21

What are the benefits of an oxygen concentrator vs. oxygen tanks?

Accepted Answer

An oxygen concentrator can reduce cylinder storage and delivery coordination for practices with suitable power, flow, and backup arrangements. Total cost depends on equipment, electricity, maintenance, utilization, cylinder pricing, and local delivery terms; model the comparison with your own inputs.

Question 22

Can the concentrator power multiple ICU cages?

Accepted Answer

Yes. The 10L output can support multiple ICU chambers depending on flow requirements. For single-patient use at moderate O₂ levels, one concentrator can supply several units. For high-flow or multi-patient scenarios, additional concentrators can be connected.

Question 23

How loud is the VetFlex Oxygen Concentrator?

Accepted Answer

The VetFlex 10L operates at approximately 45-50 decibels, comparable to a quiet conversation. It's designed for clinical environments where noise management is important for patient comfort and staff communication.

Question 24

What maintenance does the concentrator require?

Accepted Answer

Maintenance is minimal: clean or replace the inlet filter every 2-4 weeks depending on environment, and replace the air filter annually. No other regular maintenance is required. The unit is designed for 20,000+ hours of continuous operation.

Question 25

Does the concentrator work during power outages?

Accepted Answer

The concentrator requires continuous power to operate. For critical care situations, we recommend using an uninterruptible power supply (UPS) or backup generator. Unlike tanks, concentrators provide unlimited oxygen once power is restored.

Question 26

What is the warranty on the Oxygen Concentrator?

Accepted Answer

The VetFlex 10L Oxygen Concentrator includes an 18-month comprehensive warranty covering all components and functionality. Extended warranty options are available for additional peace of mind.

Question 27

Is financing available for oxygen concentrators?

Accepted Answer

Financing may be available for qualifying buyers, subject to current lender terms and approval. Ask our team for the options and payment scenarios available for your purchase.

Question 28

What is the difference between Natrle exam gloves and Natrle surgical gloves?

Accepted Answer

Natrle exam gloves are biodegradable nitrile: latex free, powder free and supplied non-sterile for general clinical use. Natrle surgical gloves are sterile natural rubber latex, sized in half sizes for surgical fit, and are not biodegradable. See the Natrle exam glove page and the Natrle surgical glove page for the full detail on each line.

Question 29

Do nitrile exam gloves expire?

Accepted Answer

Yes. Nitrile exam gloves carry a shelf life, typically five years from the date of manufacture when stored correctly. Store boxes in a cool, dry place away from direct sunlight, heat and ozone generating equipment such as UV sterilisers. The EcoDegra™ additive in Natrle gloves does not shorten shelf life, because degradation only begins under landfill microbial conditions.

Question 30

How should Natrle gloves be stored?

Accepted Answer

Store Natrle gloves in a cool, dry place away from direct sunlight, heat sources, and ozone-generating equipment. When stored properly, gloves maintain their integrity for the full shelf life indicated on the packaging.

Question 31

Do Natrle gloves cost more than regular gloves?

Accepted Answer

No. Unlike many eco-friendly products, Natrle gloves are priced competitively with standard premium nitrile gloves. We believe sustainability should not come at a premium, so there is no eco-markup on our products.

Question 32

What is GoodPack™ Technology?

Accepted Answer

GoodPack™ is our single-dispense packaging system that allows clean, one-at-a-time glove retrieval, reducing waste and contamination. The ergonomic box design also reduces storage space requirements.

Question 33

How long does shipping take?

Accepted Answer

With strategically located warehouses in Southern California and Missouri, we offer coast-to-coast delivery within 48 hours for most ICU orders. Natrle gloves and accessories typically ship within 1-2 business days.

Question 34

Do you offer white glove delivery for ICU systems?

Accepted Answer

Yes. All ICU system deliveries include white glove service with professional placement in your clinic. Our delivery team will position the unit in your desired location and can assist with initial setup.

Question 35

Do you ship internationally?

Accepted Answer

Currently, VetFlex primarily serves veterinary clinics within the continental United States. For international inquiries, please contact our sales team to discuss options and availability.

Question 36

What are your warehouse locations?

Accepted Answer

We maintain warehouses in Rancho Dominguez, CA; Ontario, CA; and Parkville, MO. This strategic distribution network ensures fast delivery times nationwide.

Question 37

Can I track my order?

Accepted Answer

Yes. Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status in real-time through the carrier website.

Question 38

Do you offer financing for ICU systems?

Accepted Answer

Financing may be available through healthcare equipment financing providers for qualifying buyers, subject to current lender terms and approval. Contact our team to discuss the options available for your practice.

Question 39

How do I apply for financing?

Accepted Answer

Contact our team to review current financing options and the applicable application process. Approval timing, credit requirements, rates, and payment terms are set by the lender.

Question 40

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover), wire transfers, and ACH payments. For larger orders, we can also arrange purchase orders with approved credit.

Question 41

Are there any hidden fees?

Accepted Answer

No. The price you see is the price you pay. There are no hidden setup fees, activation fees, or surprise charges. Shipping is calculated at checkout based on your location.

Question 42

How do I get technical support?

Accepted Answer

Our dedicated support team is available Monday-Friday, 8am-6pm PST. You can reach us by phone, email, or through the support form on our website. We also offer video consultations for troubleshooting complex issues.

Question 43

What does the 2-year warranty cover?

Accepted Answer

Our comprehensive warranty covers all manufacturing defects, component failures, and electronic malfunctions under normal use. This includes the ICU chamber, control systems, sensors, heating/cooling elements, and all standard accessories.

Question 44

What is not covered by the warranty?

Accepted Answer

The warranty does not cover damage from misuse, unauthorized modifications, power surges without proper protection, or normal wear items like filters. Cosmetic damage that does not affect functionality is also excluded.

Question 45

Do you offer training for new ICU oxygen cages?

Accepted Answer

Yes. We provide comprehensive training videos covering setup, operation, maintenance, and troubleshooting. Our support team is also available for live training sessions and can answer any questions as you get started.

Question 46

How do I order replacement parts or filters?

Accepted Answer

Replacement parts and filters can be ordered directly through our website or by contacting our support team. Most parts ship within 1-2 business days.

Question 47

What accessories are available for VetFlex ICU oxygen cages?

Accepted Answer

We offer a complete range of genuine accessories including replacement air filters, access port doors, feeding access panels, nebulizer attachments, oxygen tubing, temperature probes, and control panel components. All parts are specifically designed for VetFlex ICU systems.

Question 48

Are VetFlex accessories compatible with all ICU models?

Accepted Answer

Yes, our accessories are designed for universal compatibility across all VetFlex ICU models, Pro, Hybrid, and Standard. Product pages indicate any model-specific requirements.

Question 49

How often should I replace air filters?

Accepted Answer

VetFlex ICU systems feature stainless steel filters designed for lifetime use. Replace only if necessary, some environments may require more frequent servicing. Replacement filters are available and stocked. Using genuine VetFlex parts maintains your 2-year warranty coverage.

Question 50

Do genuine VetFlex parts maintain my warranty?

Accepted Answer

Yes. Using genuine VetFlex parts maintains your 2-year warranty coverage. Third-party or non-genuine parts may void your warranty and could affect ICU performance.

Question 51

How quickly do accessories ship?

Accepted Answer

Most accessories ship within 1-2 business days from our California or Missouri warehouses, with coast-to-coast delivery typically within 48 hours.

Question 52

Where can I find product spec sheets?

Accepted Answer

Product spec sheets are available for all VetFlex ICU models (Pro, Hybrid, Standard) and Natrle Biodegradable Exam Gloves. Visit the Product Spec Sheets page in the Resources menu, or find the 'View Spec Sheet' link on individual product pages. Spec sheets can be saved as PDF using your browser's Print → Save as PDF function.

Question 53

What is The Flex?

Accepted Answer

The Flex is VetFlex's official blog and news hub where we share the latest updates on veterinary critical care, product announcements, industry insights, educational content, and best practices for veterinary professionals.

Question 54

How often is new content published?

Accepted Answer

We publish new articles regularly, typically 2-4 times per month. Our content covers a range of topics from product updates and clinical tips to industry trends and sustainability in veterinary medicine.

Question 55

Can I subscribe to receive updates?

Accepted Answer

Yes! You can subscribe to The Flex newsletter through the subscription form on our blog or in the footer of any page. Subscribers receive new articles, product updates, and exclusive insights directly to their inbox.

Question 56

Can I suggest a topic for The Flex?

Accepted Answer

Absolutely! We welcome topic suggestions from our community. Please reach out through our contact form with your ideas, we're always looking to address the questions and challenges veterinary professionals face.

Frequently Asked Questions

AERAFLOW™ & Soda Lime-Free Technology

ICU Oxygen Cage Systems

Oxygen Concentrators

Natrle Exam & Surgical Gloves

Shipping & Delivery

Financing & Payment

Support & Warranty

ICU Accessories & Parts

The Flex (Blog & News)

Still Have Questions?